Client Background:
A global automotive manufacturer was undertaking a significant transformation, replacing its existing learning management system (LMS) with a learning experience platform (LXP). This initiative aimed to enhance learner engagement, improve accessibility to content, and provide a more personalised learning experience for approximately 70,000 users worldwide.
Beyond the technical rollout, the project required a shift in learner behaviours, upskilling of internal teams, and structured change management to ensure global adoption.
Client Snapshot
Step 02
Business Challenge
Evolved Solution
A guided and resourced implementation model that built internal capability
The transition to an LXP presented several complex challenges that required expert support:
The platform needed to be live by a specific date to support dependent projects, leaving little room for delays.
The LXP was provided by a new external vendor, requiring contract negotiations, supplier onboarding, and alignment of working practices between multiple stakeholders.
The internal team had limited experience in LXP implementation and technical system migration, requiring additional resources with specialist knowledge.
Certain markets and retailer staff were resistant to the change, necessitating targeted change management efforts to ensure engagement and adoption.
As the LXP was a SaaS product still in development, it required careful planning to align its evolving capabilities with the project timeline and stakeholder expectations.
To ensure a smooth and effective implementation, Evolved provided strategic, technical, and operational expertise to supplement the client’s internal team.
Our approach included:
We facilitated discussions across the L&D function, digital department, and broader business to ensure the LXP implementation met organisational objectives and technical requirements.
We worked closely with subject matter experts from the digital and IT teams, ensuring that technical dependencies and system integrations were well-managed.
Conducted a full review of the project plan, leading workshops to establish clear milestones, change management considerations, pilot phases, and technical checkpoints.
Developed a structured framework that allowed each market to track progress, capture localisation needs, and manage key tasks such as user migration.
Established a robust communication strategy to ensure stakeholders understood the benefits of the new LXP, felt engaged in the process, and had clarity on their roles and expectations.
Evolved provided a guided and supported implementation model, ensuring the project remained on track while building internal capability for long term sustainability.
Key elements of the solution included:
We led the implementation, coordinating internal and external teams, managing risks, and ensuring alignment with business goals.
Managed data migration, system configuration, and technical integrations, ensuring the LXP was implemented efficiently and accurately.
Created a centralised tool to capture market specific needs, track task completion, and provide real time project milestones to stakeholders.
Provided specialist expertise and additional resources to fill critical knowledge gaps and alleviate workload pressures during the peak implementation phase.
The LXP was successfully deployed to circa 70,000 users worldwide, meeting the client’s strategic deadlines and enabling dependent projects to proceed without disruption.
By designing repeatable processes and structured communication tools, the project provided a framework that could be used for future digital learning initiatives.
The internal team was able to upskill in LXP implementation, system management, and change leadership, ensuring long-term sustainability of the platform.
Targeted change management efforts overcame market resistance, leading to higher adoption rates and engagement from retailer staff.
Evolved Automotive Learning is a trading name of Evolved Business Support Ltd.
