Client Background:
A global retailer academy responsible for delivering both commercial and technical training across multiple markets was undergoing a strategic transformation. The department needed to evolve its organisational structure, capabilities, and governance to meet the changing technological, business, and market demands.
To achieve this, the academy required expert consultancy to define the optimal team structure, competencies, and resourcing strategy to support long term success.
Client Snapshot
Global Retailer Academy responsible for both commercial and technical training
Step 02
Business Challenge
Outdated organisational design that needed to evolve to meet new demands
Evolved Solution
Full department reorganisation with supported change, project and operational support
The academy was operating with two separate teams, which created gaps in span of control and efficiency. Several key factors drove the need for change:
The department needed to align with new technologies, customer expectations, and strategic business objectives, requiring a shift in skills and capabilities.
An increased demand for training meant that the department needed to scale effectively while maintaining quality and efficiency.
A more cohesive organisational structure was required to streamline operations, improve collaboration, and enhance delivery capability.
The organisation needed a structured approach that balanced permanent hires with flexible, project-based resources to respond to business fluctuations.
To create an organisational design that aligned with the department’s purpose and future direction, Evolved partnered with the management team and broader business functions to:
Facilitated strategic alignment discussions to define the department’s core mission, objectives, and key success factors.
Used profiling tools to assess team personalities, behaviours, and working styles, ensuring that the structure leveraged existing strengths while addressing development needs.
Conducted role-specific competency evaluations to determine skill gaps and future capability needs.
Balanced a long-term headcount strategy with a short-term agile resource model, ensuring the department could scale effectively while maintaining flexibility for project-based demand.
Worked across key business functions to align the new structure with broader organisational priorities and interdependencies.
The project resulted in a full departmental reorganisation, ensuring the academy had the right roles, governance, and operational structure to support its growing demands. Key components included:
Designed a team structure that provided greater control, clear role differentiation, and alignment with strategic goals.
Developed detailed job descriptions and led the recruitment process to attract, assess, and onboard high quality talent.
Created structured workflows, governance models, and ways of working to ensure efficiency, consistency, and clarity in operations.
Designed and delivered workshops, 1:1 coaching, and team sessions to embed new ways of working, support team growth, and drive engagement.
Established clear governance structures and SME roles to ensure best practices, knowledge sharing, and ongoing quality assurance.
A Clear, Experience-Led Organisational Structure – The academy gained a well-defined, future proof team structure that supported business objectives and evolving learning needs.
With the right skills, capacity, and governance in place, the department was able to successfully manage a large number of projects while maintaining high standards.
The recruitment strategy brought in high-quality team members, strengthening competencies, innovation, and collaboration.
The balance of permanent and agile resources enabled the academy to scale efficiently, bringing in additional expertise as needed with a structured onboarding process.
The implementation of clear governance structures ensured accountability, efficiency, and alignment across projects.
Evolved Automotive Learning is a trading name of Evolved Business Support Ltd.
